The Ministry of Hajj and Umrah launched the Smart Pilgrim application this year to further utilize technology in its services.

This application allows pilgrims to communicate with their service providers and report any violations to the ministry, which has pledged to handle the remarks and complaints without delay or leniency towards any violating Hajj service providers.

Assistant Undersecretary of the Ministry of Hajj and Umrah for Hajj and Umrah Services Hisham Saeed said that the upcoming Hajj season will witness an expansion in the Hajj smart card services, in addition to launching three basic apps to better serve pilgrims.